Please read these Terms of Service carefully before purchasing online coaching services. By completing your purchase, activating your subscription, or using the coaching platform, you agree to be bound by the terms outlined below.
The Services
Jake Jarvis Coaching provides remote online personal training, exercise programming, habit coaching, and dietary educational guidance delivered primarily through the Trainerize mobile application and associated digital communication channels.
Educational Guidance
All nutritional recommendations, calorie targets, and macronutrient guidance are provided solely for educational and lifestyle improvement purposes. They do not constitute formal clinical medical or registered dietetic advice.
Programme Delivery
Custom training routines and targets are built based on the information provided in your initial onboarding consultation and health questionnaires.
Billing, Subscription & Automated Renewal Disclosures
In compliance with UK consumer protection and digital recurring payment regulations, please review our transparent billing terms:
Billing Frequency
Your coaching plan operates as an ongoing recurring subscription billed automatically every four (4) weeks (28 days).
Recurring Fee
The recurring fee is £99.00 GBP per 4-week cycle (or the specific package price confirmed at checkout).
Payment Processing
Payments are securely processed via Stripe. Your nominated debit/credit card will be debited automatically on each scheduled renewal date.
Continuous Service
The subscription will renew automatically at the end of each 4-week billing period unless explicitly cancelled by the client prior to renewal.
Cancellation Policy (Client Self-Service)
Managing your subscription is entirely self-service, giving you full control over your membership at all times:
Self-Service via Trainerize
All cancellations must be processed directly by the client inside their Trainerize account settings. Cancellations are not accepted via email, direct message, text, or social media. If you contact the coach regarding cancellation, you will simply be directed to cancel via the app.
Effective Notice & Billing Cycle
Because coaching is billed on a rolling 4-week (28-day) cycle, cancelling your subscription acts as notice for the subsequent cycle. Once you cancel in Trainerize, your auto-renewal is terminated immediately, and your coaching, app access, and custom programming will continue until the final day of your currently paid 4-week billing period.
No Payments Refunded After Renewal
If you cancel after a 4-week renewal payment has processed (including the day of or day after renewal), that payment is non-refundable. Your service will remain active for the duration of that paid 28-day cycle, and no further payments will be taken.
No Long-Term Lock-in
Coaching operates strictly on a rolling 4-week basis with no minimum contract or tie-in period beyond each paid cycle.
Statutory 14-Day Cooling-Off Period & Refund Policy
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers buying online in the UK generally have a 14-day statutory right to cancel a contract from the date of initial purchase.
Statutory Right to Cancel
You have the statutory right to cancel your coaching agreement within fourteen (14) days from the initial purchase date by emailing jake@jakejarviscoaching.com with a clear statement of your decision to withdraw.
Express Request for Immediate Service & Bespoke Work
By completing checkout, accessing the Trainerize app, and submitting your onboarding questionnaire, you expressly request that coaching services and the creation of bespoke programmes begin immediately within the 14-day statutory cancellation period.
Deductions for Services Rendered
In accordance with Regulation 36 of the Consumer Contracts Regulations, if you cancel within the 14-day cooling-off window after services have begun at your request, you remain liable to pay for the proportion of the services supplied up to the time of cancellation. Because our onboarding entails immediate individual health profiling, software provisioning, and custom programme design:
- If you cancel before submitting your onboarding form or before your custom training and nutrition plan has been built, you will receive a 100% full refund.
- If you cancel after your onboarding details have been submitted and bespoke programme build or direct coaching delivery has commenced, an administrative and bespoke programming fee reflecting the fair value of work completed up to that point will be deducted from your refund.
Recurring Renewals
The statutory 14-day cooling-off period applies strictly to the initial purchase and entry into the coaching contract. Subsequent recurring 4-week subscription renewals are non-refundable once processed, as access to continuous programming and coaching support remains available throughout that active cycle.
Health Clearance, Assumption of Risk & Liability Waiver
Physical Activity Readiness (PAR-Q)
You agree to complete the Physical Activity Readiness Questionnaire (PAR-Q) honestly and accurately. If your health, medical status, or physical capability changes during coaching, you must inform Jake Jarvis Coaching immediately.
Medical Advice Disclaimer
Jake Jarvis is a certified Level 3 Personal Trainer and fitness coach, not a medical doctor. You are advised to seek medical clearance from a qualified GP before beginning any new vigorous exercise programme if you have underlying medical conditions.
Assumption of Risk
Physical training and resistance exercise involve inherent risks of injury. You participate voluntarily and assume full responsibility for your physical safety, proper execution of movements, and exercise environment when training independently.
Client Responsibilities
Coaching is a two-way partnership. To get the best results, you agree to:
- Complete your scheduled weekly check-in forms honestly and on time.
- Communicate any scheduling changes, injuries, or concerns promptly via the app.
- Treat all coach-client communications with mutual respect.
Data Protection & Privacy (UK GDPR)
Your personal information, biometric data, check-in records, and photos are handled confidentially in accordance with UK Data Protection and GDPR requirements. Data is stored securely on Trainerize and Stripe servers solely to deliver your coaching and process billing. Your progress photographs, names, or testimonials will never be shared publicly or on social media without your prior written permission.
Governing Law & Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute.
Contact & Support
For any questions regarding billing, programme access, or cancellations, please contact:
Jake Jarvis Coaching
Email: jake@jakejarviscoaching.com
Website: https://www.jakejarviscoaching.com